Selected engagements

When research helps clarify the next decision.

These examples show how ENCIETY has approached organizational questions across different sectors. Client identities and identifying details are withheld to respect confidentiality.

01
Consumer goods

Measuring the social value of a CSR program

The question

The organization needed a defensible view of the social value created by its community investment.

The approach

We combined a quantitative beneficiary survey, in-depth interviews, program-document review, and local economic data.

What the work clarified

An SROI ratio was developed to support sustainability reporting and discussion with regulators.

02
Telecommunications

Understanding customer segments and churn risk

The question

Changing broadband behavior made it important to understand which customer groups faced different retention risks, and why.

The approach

We combined quantitative research, in-depth interviews, and customer lifetime value analysis across customer segments.

What the work clarified

Distinct churn profiles were identified and used to shape follow-up retention activity.

03
Property development

Assessing the feasibility of a property development

The question

A multi-city investment decision needed stronger demand evidence for markets with limited prior information.

The approach

We assessed household demand, mapped competition, reviewed regional demographics, and compared demand projections.

What the work clarified

The study clarified location priorities and surfaced a market where demand signals were weaker than secondary data had suggested.

Examples are summarized to protect client confidentiality. Scope and findings from one engagement should not be treated as a promise of the same results in another.

Discuss a decision your organization is facing

Talk with ENCIETY