WA Broadcast Management System
This Privacy Policy describes how Enciety Business Consult (“we”, “our”, or “the Company”) collects, uses, and protects information through the WA Broadcast Management System (“the Application”).
This Application is developed and operated by Enciety Business Consult and integrates with the official WhatsApp Business Platform (Cloud API) provided by Meta.
1. Information We Collect
The Application may process the following information:
WhatsApp phone numbers provided by users
Message content sent or received through WhatsApp
Message timestamps and delivery status
Template identifiers and message metadata
The Application does not access personal WhatsApp accounts, contact lists, or private conversations outside the authorized WhatsApp Business number.
2. Purpose of Data Usage
Information is used solely for:
Sending WhatsApp messages initiated by authorized users
Managing approved WhatsApp message templates
Displaying conversation history within the Application dashboard
Monitoring delivery and message status
All message activities are performed using the official WhatsApp Cloud API.
3. User Control and Consent
Messages are sent only after explicit user action
The Application does not send automated messages without user initiation
Template messages are used only after approval by Meta
4. Data Sharing
We do not sell, rent, or share personal data with third parties.
All WhatsApp message processing is conducted directly between the Application and Meta’s WhatsApp Business Platform.
5. Data Storage and Security
Data is stored securely within the Application database
Access is restricted to authorized users only
Reasonable technical and organizational measures are applied to protect information
6. Use Case
The Application is designed to support business communication workflows, including customer communication and program-based initiatives such as SME empowerment programs (e.g., Pahlawan Ekonomi).
7. Compliance
This Application complies with:
Meta Platform Terms
WhatsApp Business Platform Policy
Applicable data protection regulations
8. Contact Information
Company Name: Enciety Business Consult
Website: https://www.enciety.com
Email: secretary@enciety.com
Last updated: January 2026